At Karthika Vision Care, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement as per the policy below.

Eligibility For Return

A return or replacement request may be accepted if:

• The product is damaged or defective when received.
• You received a wrong product.
• The product received is different from what you ordered.

Products must be returned in their original condition, along with the original packaging, accessories, and other items supplied with the order.

Products Not Eligible For Return

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.

Please check the product details or contact us before placing your order if you have any questions about return eligibility.

Return Request

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can review your request.

After checking the request, we will inform you whether the return or replacement is approved.

Replacement

If your return request is approved, we may provide a replacement product, subject to product availability.

If the same product is unavailable, we may provide an alternative solution or refund, as applicable.

Refunds

If a refund is approved, the refund will be processed through the original payment method or another suitable method.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, we may arrange or cover the applicable return shipping cost.

For other return requests, shipping charges may apply depending on the situation.

Order Cancellation

Order cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel an order

Contact Us

For return, replacement, refund, or cancellation-related questions, please contact us:

Karthika Vision Care
Website: karthikavisioncare.com
Email: karthikavisioncare@gmail.com
Phone: 7904595426
Address: 79, Alagar Kovil Main Rd, Kodikulam, K.Pudur, Madurai – 625007. Tamil Nadu, India.